Help Center
Everything you need to know about your eSIM, all in one place
Find quick answers about installation, activation, compatibility, data usage, top-ups, and troubleshooting. Our Help Center is designed to support you before, during, and after your trip.
Guides and resources to get started
Learn how to set up your eSIM in minutes and check your device's compatibility before you travel.
Devices compatible with eSIM
Check to see if your smartphone supports eSIM technology before making your purchase.
eSIM Installation Guide (Android)
Step-by-step guide to installing and activating your eSIM on compatible Android devices.
eSIM Installation Guide (iPhone)
Set up your eSIM on iOS quickly and securely by following our official tutorial.
eSIM Installation Guide (Google Pixel)
Learn how to activate your eSIM on Google Pixel devices and start browsing in minutes.
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Frequently Asked Questions About eSIM and International Connectivity
Find clear answers about installation, activation, compatibility, connection speed, and managing your data plan.
An eSIM is a digital SIM card built into most modern phones. It works just like a physical SIM card, but without having to insert anything into your device. eSIMs offer a number of advantages, such as avoiding roaming charges and making it easier to switch providers.
Your eSIM will be sent to your email or WhatsApp as a QR code immediately after purchase. To ensure it installs correctly, you must scan the QR code while connected to a stable Wi-Fi network, and your phone must NOT be in airplane mode. The installation steps are very simple:
- Scan the QR code with your camera.
- Click “Add Data Plan.”
- Label your new eSIM with the name of your destination + Simvify—that way, you won't get confused!
- Select the new Simvify eSIM as the default for “cellular data” and “voice line”
- Be sure to turn on data roaming.
Also, keep in mind that the QR code will also provide you with installation instructions, which include a more detailed step-by-step guide.
Yes, you can use WhatsApp with an eSIM just as you normally would. When you set up the eSIM, you’ll keep your WhatsApp number, along with all your chats and contacts. You don’t have to worry about losing touch with your friends and family while traveling. However, keep in mind that video calls on WhatsApp use a lot of data. We suggest you stick to sending messages whenever possible.
Not always. Some eSIMs (like the ones you can buy through us) only offer mobile data without a phone number, because these days you can do a lot with just data. You can make video calls, chat, browse the web, and stream content without needing a phone number.
Simvify's eSIM offers a fast and reliable 5G connection, connecting you to the best networks available in each country. Experience high-speed internet while you travel and stay connected at all times.
We recommend installing your eSIM before you arrive at your destination so you can connect right away when you land. Follow the instructions sent via email for a smooth installation.
You'll receive your eSIM immediately after completing your purchase. We'll send you an email with instructions on how to install and activate your eSIM, so you'll be ready for your trip in minutes.
You can check your data usage by following these steps on your device:
If you have an iOS device or iPhone
Go to Settings > General > About > In the SIM card section, you'll find the ICCID code
Finally, enter the ICCID code at the following link, and you're all set! You can view and monitor your usage in real time—click here
*Note: This option isn't available on some plans, but don't worry—just contact us and we'll help you out!
If you have an Android device
Go to Settings / General / Select “SIM Status” / Select the second SIM card; you'll find the ICCID code there
Finally, enter the ICCID code at the link below, and you're all set! You can view and monitor your usage in real time by clicking here
*Note: This option isn't available on some plans, but don't worry—just contact us and we'll help you out!
Important: Remember to turn off automatic syncing for the various apps on your device to avoid unintended data usage.
Yes. We offer regional and global plans that allow you to stay connected in multiple destinations without having to switch eSIMs.
Yes. We recommend using a stable Wi-Fi connection during installation to ensure that the eSIM profile downloads and configures properly.
Yes. Most of our plans allow you to share data with other devices using your phone's Hotspot or Wi-Fi Sharing feature.
Whether you can transfer an eSIM depends on your device and your plan. We recommend that you contact support before making any changes.
Still need help?
Our team is ready to help you at any time
Get personalized assistance before, during, or after your trip. We're here to answer any questions you may have about installation, activation, top-ups, and any issues related to your eSIM.
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